Frequently Asked Questions
Shipping & Delivery How long does shipping take?
Orders are usually delivered within 3–7 business days depending on your location.
Is the packaging discreet?
Yes. All orders are shipped in plain, discreet packaging with no indication of the contents.
Do you offer international shipping?
Yes, we ship to selected countries across Europe.
How can I track my order?
Once your order is shipped, you will receive a tracking number by email.
Orders & Payments What payment methods do you accept?
We accept major credit/debit cards, Google Pay, Apple Pay, and other secure payment methods available at checkout.
Can I cancel or change my order?
Please contact us as soon as possible after placing your order. Once an order has been shipped, changes may not be possible.
Is checkout secure?
Yes. All payments are securely processed using encrypted checkout systems.
Products Are your products body-safe?
Yes. Our products are made from high-quality, body-safe materials.
Are the products waterproof?
Product specifications vary. Please check the product description for waterproof information.
How do I clean my product?
We recommend cleaning products before and after use with warm water and a toy cleaner.
Are batteries included?
Rechargeable products usually include a charging cable. Please check the product description for details.
Returns & Support Can I return a product?
For hygiene reasons, intimate products cannot be returned once opened unless faulty.
What should I do if my item is damaged?
Please contact our support team with photos of the issue and your order number.
How can I contact customer support?
You can contact us anytime via our contact form or email support.
Privacy Will anyone know what I ordered?
No. Billing and packaging are completely discreet to protect your privacy.
Is my personal information safe?
Yes. We take customer privacy seriously and protect all personal data securely.